FAQ

Registration

Do I have to register to place an order?
You do not have to register to shop online. You have the option to use the site as a Guest to bypass the registration feature.

What are the benefits of registering?
* Place an order in just a few clicks, without having to re-enter your shipping information and other details each time you shop.
* Easily track your order status and history.
* We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items in your shopping cart for purchase at a later time does not guarantee item availability.
* Registration is completely free!

How do I register?
To register you will be asked to register with your existing email account information. We do not have access to your log in information. The available registration providers accepted are: Yahoo, Google or Hotmail.

Placing an Order

Can I order if my country is not listed on your website?
You can place an order from anywhere in the world, however, we currently ship to only the 48 continental states within USA at this time.

Why can’t I add an item to my shopping cart?
If a notification that an item is not available is received when attempting to add the item to your cart, the item is currently sold out and we are in the process of removing it from our site. We do receive restocks and new items daily so keep checking back!

How do I pay for an order?
SiliSponge Beauty accepts PayPal, and processes all major Debit/Credit cards through PayPal. PayPal is the easiest and fastest form of payment. If you don’t have a PayPal account just fill in your card information on the online form and fill in the password slots to create an account and rest assured that your confidential credit card information is being securely transferred to our payment system. After creating your PayPal account when returning all you have to do is fill in your Paypal email and password to pay for your order. This enables payments to be fast, easy and more secure.

Order Status

I didn’t receive an order confirmation or shipping confirmation email. What should I do?
We are sorry that you did not receive confirmation of your order. It’s possible this could have gone to your bulk email folder or we have an incorrect email address for you. Please contact us and we can verify your order was placed and resend you an email confirmation.

How can I check the status of my order?
Once your order is shipped, your order confirmation email will update to show a shipped status and will include your tracking number if applicable. You will also receive a separate email with any tracking information once your order ships out.

I placed my order on the weekend. Why hasn’t it shipped out yet?
All orders received on weekends are processed the following business day.

Changing an Order

How do I cancel or change my order or address after my order has been placed?
There is a 24hrs delay between order placement and shipment. During this time customers are allowed to change or cancel orders. Please contact us immediately, during our business hours of 9 AM – 5 PM PST, Monday – Friday.

Returns / Exchanges

Can I still return an item even if I do not have my invoice?
No returns or exchanges are accepted based on the type of product we sell.

Can I still return an item if the tags are not attached or if it has been worn?
No.

Shipping

How much do I pay for shipping?
We offer free shipping on every order no matter the quantity.

Will the shipping carrier leave my package at my front door or will they require a signature?
It is up to the shipping carrier whether they feel it is safe to leave the package or require a signature. Most times however, they will not.

How long does it take to receive my order?
Shipping time will be within 2-3 days. Shipment time differs depending on location and processing time.

Sold out items / Restocks

Do you get items back in stock if they are sold out??
We do receive restocks weekly, and as soon as we do, we post them promptly on our web site. We suggest to keep checking back for any updates. You may see something similar that you would like. If you see something that you would like to purchase, we recommend that you get it before it sells out, as our items sell out quickly.

Can I request an item to be restocked?
We do receive restocks and new items daily; however we do not know in advance if we will receive a particular item back in stock. Please contact us and we will be happy to place your formal special request for you.

Contacting Us

How do I contact you?
We are always excited to hear from our customers. If you would like to place an order, ask a question or request information from SiliSponge Beauty, we recommend that you contact us via: Email: Send us an email at support@silispongbeauty.com. Our trained customer service representatives will reply to your request within 48 business hours.

Do you have physical stores?
At this time SiliSponge Beauty is an online store only. This allows us to add new merchandise quickly. However, we do have a mailing list for our email newsletter and postcards. This way you will always be in the know about special Promotions and sales.